Where does my order ship from?
Your order will be sent from the United Kingdom with the exception of any made-to-order garments, which will ship from either Latvia, the USA or Mexico depending on your location and stock availability. If you're unclear about where a specific item will ship from, please feel free to ask!
Please note that I cannot be held responsible for any taxes or fees charged by your country's customs or postal services.
How long will it take to receive my order?
Estimated delivery times for your location are shown with the shipping options at check-out. I aim to post all in-stock items within 1-3 working days.
My item hasn't arrived yet!
It's rare that a package will be completely lost in the post and most items will show up eventually! However, if yours still hasn't arrived within 30 working days of dispatch, please get in touch and I'll be happy to help!
Something is missing or damaged!
If something isn't right with your order, please contact me (with a photo of the damaged item if applicable) as soon as possible so I can send you a replacement!
I want to cancel my order or return an item!
Please contact me as soon as possible if you would like to cancel an order. If the item has been posted, it can no longer be cancelled but you are welcome to send it back to me for a refund, minus the cost of postage. Please note that you are responsible for paying return postage costs, and all returns must be made within 30 days of receipt. Tracking is advisable as I can't issue refunds for items that are lost on the return journey.
I have a question that isn't answered here!
Please use the contact page to get in touch! I aim to respond to all emails within 24 hours.